FAQ
Support centre
Quick answers
Find clear information about RONSOO products, delivery, custom names, warranty and support.
What does RONSOO offer?
RONSOO offers portable cooling, massage and practical technology for modern daily life.
How long does delivery usually take?
Delivery typically takes 3-5 business days, depending on your location. The final delivery information shown during checkout applies to your order.
What information is required at checkout?
Please provide a valid email address, delivery address and mobile number. The mobile number helps the courier contact you when necessary.
How does Custom Name work?
Custom Name appears only on supported product options. Enter up to eight characters using English letters, numbers and spaces.
What is the warranty policy?
RONSOO offers a six-month one-to-one exchange warranty, subject to the published terms and conditions.
How can I contact customer support?
Contact RONSOO on WhatsApp at +60 11-1181 6081 or email ronsoo.malaysia@gmail.com. Our address is EV S-19, Evolve Concept Mall, Jalan PJU 1a/4, Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia.
Still need help?
Contact RONSOO for product and order support.